The main task of Piper International LLC customer-service is maximum adaptation of the latest developments of equipment and technology to the real operating conditions and requirements of the Customer in Russia and CIS.
For this purpose we are ready to provide a wide range of services aimed at maximizing the efficiency of high-tech imported equipment operation.
Here are the most popular services among our customers:
1. Installation supervision and commissioning of the supplied equipment. Warranty and after warranty service.
2. Staff training, support at the early stages of the equipment operation, including technological support for reassembling.
3. Adaptation of drilling equipment to customer’s specifications.
4. Technical maintenance and repair of equipment, arranged as "on call" basis and as regular maintenance in the field.
5. Organization of spare parts warehouses in the regions. Monitoring, updating, analyzing of consumable parts. Delivery of the original factory parts and consumables.
6. Organization of joint activities with the Customer in order to minimize non-productive time and improve personnel qualification. Integration of service in the Customer’s production program in order to maximize performance and reduce costs.
Company specialists, which are working in the regions and in Moscow are highly qualified and in the overwhelming majority have a good command of foreign languages. This enabled us to create joint teams that quickly and efficiently solve problems.
Piper International services and its specialists work have been repeatedly appreciated by our Customers and foreign specialists of manufacturing plants.
From our side, we will do our best to continue satisfying your expectations!